Are you having an issue with your equipment? We can help. Our troubleshooting guide below will walk you through possible solutions.
Washer Troubleshooting
View our troubleshooting and fault code reference guide or select the issue you’re experiencing from the list below to reveal possible solutions and supporting documentation.
Troubleshooting and Fault Code Reference
Water Fill/Drain Troubleshooting
Constant water filling or F2 / Slow Fill Error on the control. +
- Possible Solutions
- https://fast.wistia.net/embed/iframe/wui98uouy8 Water valve or diaphragm is defective
- https://fast.wistia.net/embed/iframe/7uglhnybqo Drain valve is not closing, could be obstructed
- https://fast.wistia.net/embed/iframe/64qypd1299 Pressure switch tube is damaged or clogged
- Pressure switch is defective
- Main relay PCB problem
F2 / Slow Fill Error Low water levels in the machine regardless of temperature. +
- Possible Solutions
- Water valve inlet screens are clogged
- https://fast.wistia.net/embed/iframe/wui98uouy8 Water valve or diaphragm is defective
- https://fast.wistia.net/embed/iframe/7uglhnybqo Drain valve is not closing, could be obstructed
- https://fast.wistia.net/embed/iframe/64qypd1299 Pressure switch tube is damaged or clogged
- Pressure switch is defective
- Low water pressure
- Main relay PCB problem
F8 / Slow Drain Error Tub not draining water quickly. +
- Possible Solutions
- https://fast.wistia.net/embed/iframe/7uglhnybqo Drain valve is stuck closed or is clogged
- https://fast.wistia.net/embed/iframe/7uglhnybqo There is a clog in the washer drain or plumbing
- https://fast.wistia.net/embed/iframe/7uglhnybqo The drain valve is defective
- Main relay PCB problem
Door Lock/Door Sealing Troubleshooting
Water Leak at the door gasket +
- Possible Solutions
- Rotate and clean the door gasket, use the Dexter expander ring, or replace the gasket
F1 / Door Lock Error Door failed to lock properly. +
- Possible Solutions
- Door switch is defective or needs adjustment
- Door lock solenoid or gear motor is defective or needs adjustment
- The stops on the door ring frame are broken
Door handle spins around +
- Possible Solutions
- The stops on the door ring frame are broken
Loud buzzing from upper left hand corner of front panel +
- Possible Solutions
- Door lock solenoid or gear motor is defective or needs adjustment
Door does not unlock at the end of the cycle +
Electrical Troubleshooting
Cylinder is not turning +
- Possible Solutions
- Soft reset the machine
- Main control pcb problem
- Test for excessive or low voltage to the machine
- Failure of the variable frequency drive
- Broken V-belt or motor tension spring
Error Code F13, F15, F17, F19 +
- Possible Solutions
- Check data cable between the main control and the VFD
- Test for excessive or low voltage to the machine
- Main control pcb problem
- Failure of the variable frequency drive
1.5 amp Fuse is failing or 1.5 amp circuit breaker is tripping +
- Possible Solutions
- https://fast.wistia.net/embed/iframe/7uglhnybqo The drain valve is defective
- Door lock solenoid or gear motor is defective or needs adjustment
- Check the thermoactuators for proper operation
Controls Troubleshooting
Starts, beeps, counts 3,2,1 and stops +
- Possible Solutions
- The emergency stop button is defective
Display goes back to the factory default settings +
- Possible Solutions
- Check the main control transformer taps to make sure they are set properly
- Test for excessive or low voltage to the machine
- Main control pcb problem
Not counting coins or is counting the wrong number of coins +
- Possible Solutions
- Coin drop mech needs cleaning or the or the coin switch is defective
- Check the main control transformer taps to make sure they are set properly
- Main control pcb problem
O-Series Control Board Error 11,66,68,82 +
- Possible Solutions
- O-Series CAN Circuit Testing Washer
Drive Error 1 +
- Possible Solutions
- C-Series control board recently replaced
Mounting & Chassis Troubleshooting
Water leaking from bearing seals +
Dryer Troubleshooting
View our troubleshooting and fault code reference guide or select the issue you’re experiencing from the list below to reveal possible solutions and supporting documentation.
Troubleshooting and Fault Code Reference
Heat Circuit Troubleshooting
No heat / no flame on the burner +
- Possible Solutions
- Motor is defective
- https://fast.wistia.net/embed/iframe/f06zev8tuc Resettable Safety Thermostat has tripped. Push to reset.
- Ignition control or "grey box" is defective
- Air flow switch is not pulling in
- Glass fuse is blown
- https://fast.wistia.net/embed/iframe/8mvzi7nokw Spark Electrode (ceramic) is defective
- Temp probe under the dryer basket is damaged or wire connections are loose
- Main CPU control is defective
- 120 to 24vac transformer is defective. Test for voltage.
- Back draft air damper in the duct is stuck closed
- Membrane switch (touch pad) is damaged
- High limit thermostat is being tripped or damaged
- Issues with the low voltage ignition harness connected to the ignition control
- Gas supply issues or gas valve is defective
Flame is burning, but taking a long time to dry +
- Possible Solutions
- Temp probe under the dryer basket is damaged or wire connections are loose
- Main CPU control is defective
- Lint Screens are clogged or ductwork is clogged
- Free makeup air to the space behind the dryer is inadequate or blocked
- Gas supply issues or gas valve is defective
Burner lights then shuts Off in a few seconds +
- Possible Solutions
- Issues with the low voltage ignition harness connected to the ignition control
- https://fast.wistia.net/embed/iframe/8mvzi7nokw Spark Electrode (ceramic) is defective
- Air flow switch is not pulling in
- Gas supply issues or gas valve is defective
- Ignition control or "grey box" is defective
Tumble Troubleshooting
Basket does not turn / tumble +
- Possible Solutions
- Drive belt is broken
- Motor is defective
- Door switch is defective or wiring to door switch is damaged
- Main CPU control is defective
- Motor Relay Contactor
Will not stop when the door opens or computer times out +
Controls Troubleshooting
F1 / Temp Sensor Error on the display of the upper or lower dryer (Short) +
- Possible Solutions
- Temp probe under the dryer basket is damaged or wire connections are loose
F2 / Temp Sensor Open on the display of the upper or lower dryer (Open) +
- Possible Solutions
- Temp probe under the dryer basket is damaged or wire connections are loose
Dryer display is dimming or fading out +
- Possible Solutions
- Main CPU control is defective
Display occasionally goes to FREE or loses time +
- Possible Solutions
- Temp probe under the dryer basket is damaged or wire connections are loose
- Issue with battery or wiring harness connection on control board
- Main CPU control is defective
Dryer control accepts credits, but won’t start +
- Possible Solutions
- 120 to 24vac transformer is defective. Test for voltage.
- Door switch is defective or wiring to door switch is damaged
- Membrane switch (touch pad) is damaged
- Main CPU control is defective
Coins are inserted, but dryer control shows no response +
- Possible Solutions
- Coin drop need to be cleaned or the coin switch is defective
- Main CPU control is defective
F3 Error Code or F4,F5 +
- Possible Solutions
- Main CPU control is defective
O-Series Control Board Error 11,66,68,82 +
- Possible Solutions
- O-Series CAN Circuit Testing Dryer
O-Series Auto Dry Communication Error 1, 2, 3 +
- Possible Solutions
- O-Series CAN Circuit Testing Dryer
- O-Series Auto Dry Adjustment
Need Additional Assistance? We’re Happy to Help.
You can reach us by phone at 1.800.524.2954 or 641.472.5131. If you need a service technician to come to your location please contact your Dexter Authorized distributor.
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